FAQs

Is there a minimum amount for opening accounts?

There is no minimum account opening limit for Trivebank International deposit accounts. Limits exist for savings accounts, which can be accessed from the detailed product page of that account.

Is there a maximum account balance?

There is no maximum account balance limit for your Trivebank International deposit account. In special circumstances, we may apply certain balance or transaction limits subject to Compliance assessment, T&C and eligibility.

How do I get a Trivebank International deposit account?

It’s really easy! Just follow the application steps from https://int.trivebank.com/auth/register, sign up in just a few minutes and you’re done.

Do I need to be a US resident?

No, you do not need to be resident in the US to get a Trivebank International account. We accept International clients from over 100 countries. Sign up with your most up to date information and we will evaluate your application. For some jurisdictions, we may require additional documentation, and in some circumstances we may decline your application.

What are IBANs and SWIFT codes?

IBAN stands for International Bank Account Number, which you can use when making or receiving international payments. Your IBAN does not replace your account number, it’s an additional number with extra information to help overseas banks identify your account for payments. You can access your IBAN, SWIFT Code and Account number from the secure client area.

I received an unrecognized payment, what should I do?

In case of any unrecognized payment please contact your account manager promptly and explain the details of the transaction including the amount, transaction ID (which can be found next to the transaction in the account details section), and the recipient’s available details.

Can I cancel my payment?

We process your transfer requests at specific times of the day. If you want to cancel a payment you have made, please get in touch with your account manager to assist you with the cancellation of the payment. If the payment is already processed, we can call the transaction back from our correspondent bank.

Can I have a joint account?

Currently, we do not offer joint accounts.

Why can’t I login to my account?

If you cannot login to your account, your password might be incorrect. Please follow the steps to reset your password and login again. If your login attempt fails after password recovery, you may contact our support team.

How do I complain?

If you would like to make a complaint, please get in touch by Emailing us at complaints@trivebankint.com and we will look into this as soon as possible.

I need a bank statement and I have closed my account.

If you have closed your account and need a bank statement, you can still access to your secure area with your credentials. Having access to secure area does not mean that your accounts are active with Trivebank International. If you can’t remember your login, please get in touch with our customer support team by email, help@trivebankint.com

What are business loans?

Business loans are a source of finance that is used to help a company get off the ground, manage daily business activities or take their next step. These loans are specifically designed for companies that need to make substantial purchases to develop their company, or find themselves in need of extra funding to cover an increase in outgoings, such as renting new premises or hiring additional staff.

Trivebank offers the most appropriate financial product for your company based on your company’s unique needs and circumstances.

What different types of business loan are available?

Trivebank currently offers the below products under Business Loans;

Working Capital Loans
Business Overdraft
Letter of Guarantee/SBLC.

Please visit here for more detailed information;

How much can my company borrow with a business loan?

The amount of business loans you can access will depend on the circumstances of your business, the type of loan you choose, and the term of that loan. Trivebank will evaluate your application for business loan and will inform you about the approved amount & tenor & pricing of your application after reviewing it.

How do I choose a business loan?

As with any financial product, it’s important to ensure that you are prepared to meet the repayments laid out in your contract. One important point for business loans is the APR (Annual Percentage Rate) offered. The APR is the annual cost applied which takes into account fees and your interest obligations. The APR does not include the repayment of the actual money borrowed.

Additionally, it’s worth thinking about the term over which you would like to repay your loan. If you need a long-term loan, then certain loan types will not be appropriate, and vice versa on shorter terms.

What if my company can’t make my repayments in a timely manner?

In case your company have difficulties in repaying your loan, the first thing you should do is to inform your us of your circumstances. We may help you make your monthly repayments in more flexible conditions.

Why do interest rates of loans vary?

Different loans are offered with different rates since the amount of risk they carry for the lender is relatively different. An unsecured loan is usually offered with a higher interest rate than a secured loan, since it carries a higher risk of the lender losing its money if you can’t make the repayments in a timely manner.

The borrowed amount also affects the interest rates. A large loan is more likely to have a lower rate of interest than a small one, since the administrative costs of a lender are lower for a single large loan compared to those for several small loans. When confirming your application for a loan, don’t forget to check the total amount you’ll pay.

What documents should my company submit when applying for a business loan?

Generally, the documents you are required to submit in the process of applying for a business loan are company’s last 3 years financial statements, Credit rating/Score (if available), Collateral details, legal documents of the company. Keep in mind that Trivebank holds the right to require more documents during your application process.

How do I access my account?

Using Online Banking or Mobile Banking, you can access your Trivebank International deposit account, savings account and loan account information.

How do I find my account number?

Sign in to Online Banking and select your account from the Accounts page, then click on the account you want to view. In the detailed account page, your account number will be displayed above the transactions table.

How do I change my address?

We process change of address requests through custome service representatives. In order to change your address, you should log in to your online banking and initiate a conversation with a representative using the chat service. Upon taking your request, we may require additional documents before updating your new address in our records.

What happens if my address changes?

You will have to report to us in case of an address change. You can request this by logging to your account and chatting with one of our customer represantatives. We may require new documents related to your new address and update the system. Each change of address is subject to our compliance controls, especially if you have relocated to a new country.

How do I close my account?

We are sorry to hear that you want to close your account. If we can improve your banking experience with us, please let us know what we can do. To close your account, please ensure that you have canceled any recurring debits or credits linked to your account and your outstanding transactions have cleared. Then, email us at support@trivebankint.com