FAQs
How do I access my account?
Using Online Banking or Mobile Banking, you can access your account with Trive Investment Bank.
How do I find my account number?
Sign in to Online Banking and select your account from the Accounts page, then click on the account you want to view. In the detailed account page, your account number will be displayed above the transactions table.
How do I change my address?
We process change of address requests through custome service representatives. In order to change your address, you should log in to your online banking and initiate a conversation with a representative using the chat service. Upon taking your request, we may require additional documents before updating your new address in our records.
What happens if my address changes?
You will have to report to us in case of an address change. You can request this by logging to your account and chatting with one of our customer represantatives. We may require new documents related to your new address and update the system. Each change of address is subject to our compliance controls, especially if you have relocated to a new country.
How do I close my account?
We are sorry to hear that you want to close your account. If we can improve your banking experience with us, please let us know what we can do. To close your account, please ensure that you have repaid your loan. Then, email us at support@asia.trivebank.com
What are business and individual loans?
Business loans are a source of finance that is used to help a company get off the ground, manage daily business activities or take their next step. These loans are specifically designed for companies that need to make substantial purchases to develop their company or find themselves in need of extra funding to cover an increase in outgoings.
Individual loans, particularly general-purpose loans, are flexible financial solutions intended for personal use. These can range from consolidating debt to funding large purchases or covering unexpected expenses.
Trive Bank offers the most appropriate financial products for your company or personal needs, tailored to your unique circumstances.
What different types of loans are available?
Trive Bank currently offers the following products:
- Installment Loan
- Spot Loan
For more details, please visit our Services page.
How much can I borrow?
The amount you can borrow with a business or individual loan depends on the circumstances of your business or personal financial situation, the type of loan you choose, and the term of that loan. Trive Bank will evaluate your application and inform you about the approved amount, tenor, and pricing after reviewing it.
What documents should I submit when applying for a loan?
For a business loan, you generally need to submit the company’s last 3 years’ financial statements, credit rating/score (if available), collateral details, and legal documents of the company.
For an individual loan, the requirements may include proof of income, identification documents, and possibly credit score details.
Trive Bank reserves the right to require additional documents during the application process.
How do I receive the funds?
Funds will be transferred to your loan account.
Is there any fee or advance payment deduction from the loan amount approved?
No. The full amount approved will be credited into your loan account.
What if I can’t make my repayments in a timely manner?
If you have difficulties in repaying your loan, the first step is to inform us of your circumstances. Trive Bank may help you arrange more flexible conditions for your monthly repayments.
Do I have to pay the Government Service Tax?
No. Government Service tax will NOT be imposed for this Loan facility.
How much is the Stamping Fee?
Stamping fee is exempted between non-resident and the Bank.
Is there Insurance/Takaful coverage for this Facility?
Insurance / Takaful coverage is not available at the moment.
What is leveraged product trading?
Contracts for difference (CFDs) are a type of leveraged products, which work as an agreement to exchange the difference in price of an asset from when the position is opened to when it is closed. CFDs can be used to trade on the future price of a variety of markets, including forex, commodities, indices, stocks and more.
When trading CFDs, the underlying asset is never exchanged between the buyer and seller, and neither party needs to physically own it to begin with. Because there is no need to own the underlying asset, CFDs can be used to take advantage of both rising and falling markets – known as ‘going long’ and ‘going short’.
Please note that CFDs are complex instruments and come with a high risk of losing money rapidly due to leverage and thus are not appropriate for all investors. Please ensure you fully understand the risks and seek independent advice if necessary.
What is securities trading?
Securities trading involves the buying and selling of financial instruments such as stocks, bonds, and other investment products on various financial markets.
Stocks are securities that represent a stake in a company. By owning stocks, shareholders become co-owners of the company. They have the right to participate in general meetings and vote on important decisions. Stocks offer opportunities for both price gains and dividends. The value of a stock is determined by supply and demand on the market and can change significantly depending on the company’s performance and the market situation.
How can I get started with trading investment products?
Trive Bank will soon offer investment products.
Where can I get more information?
Our experienced team is here to provide you with exceptional service in meeting your needs. You can reach us via email or call us during business hours from 09:00 – 17:00 (GMT8+) excluding weekends and public holidays. Email: support@asia.trivebank.com Phone: +6087-584877